On this day

in 1991, Prime Minister John Major issued his Citizens' Charter. Failing public service providers would be forced to offer customers cash refunds or face government budget cuts.

I always thought that Major was what was known in military parlance as a "newt" - not employable with the troops. He seemed to be a reasonably competent Staff officer but as PM he was useless and this gimmick just about summed him up. What was the point of fining them our money for giving us a bad service?

It just goes to show how even after 10 years of Maggie there was still a lot of senior politicians who thought the revenues raised through taxes were the Government's own money to treat as they saw fit.

Nothing has changed, in fact its got worse. Bastards, the lot of them